Privacy Policy

This Privacy Policy outlines how The Sports Nutritionist collects, uses, and protects your personal and health information. We are committed to safeguarding your privacy in accordance with the New Zealand Privacy Act 2020 and the Health Information Privacy Code 2020.

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Information We Collect

As a clinical nutrition and performance service, we collect information necessary to provide safe and accurate coaching. This includes:

• Contact Information: Name, email address, and phone number.

• Health Information: Medical history, allergies, dietary restrictions, and fitness goals.

• Clinical Data: Raw data from Bioelectrical Impedance Analysis (BIA), metabolic markers, and body composition metrics.

• Payment Information: Billing address and payment details (processed securely via third-party providers).

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How We Use Your Information

We use your information strictly for the following purposes:

• Service Delivery: To create personalised nutrition plans and conduct clinical body scans.

• Communication: To send appointment reminders, preparation protocols, and respond to inquiries.

• Legal Compliance: To meet our professional and regulatory obligations as health providers in New Zealand.

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Storage and Sharing of Information

Your data is stored securely using encrypted cloud-based platforms.

• Overseas Storage: Some of our third-party providers (such as Wix, Google, or Stripe) may store data on secure servers located outside of New Zealand. We ensure these providers meet privacy standards comparable to New Zealand law.

• Third-Party Disclosure: We only share information with service providers essential to our business operations (e.g., payment processors). We will never share your health data with third-party marketers.

• Professional Disclosure: We will not share your clinical results with other health professionals (such as your GP) without your explicit written consent.

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Your Rights

Under the Privacy Act 2020, you have the right to:

• Access: Request a copy of the personal and health information we hold about you.

• Correction: Ask us to correct any information you believe is inaccurate.

• Privacy Breach Notification: In the unlikely event of a privacy breach that may cause serious harm, we will notify you and the Office of the Privacy Commissioner as required by law.

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Data Retention

In accordance with the Health (Retention of Health Information) Regulations 1996, we are required to retain your health records for a minimum of 10 years from the date of your last service. After this period, information will be securely destroyed.

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Security Measures

We implement industry-standard technical safeguards to protect your data. While we take every precaution, no electronic storage is 100% secure. We encourage you to contact us immediately if you have any concerns about the security of your information.

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Contact Our Privacy Officer

Amber Hookway acts as the Privacy Officer for The Sports Nutritionist. For any questions or to exercise your right to access your data, please contact us:

• Email: thesportsnutritionist.net@gmail.com

• Phone: 027 253 4949

• Address: 160A King Edward Street, South Dunedin, New Zealand